Return and Refund Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, Zenfara Chairs does offer returns and refunds under the conditions below.

Return Eligibility

  • Customers may request a return within 7 days after receiving the product.

  • The product must be unused, undamaged, and returned in its original packaging with all accessories included.

Exchange Policy

Zenfara Chairs accepts product exchanges within:

  • 10 days from the date the customer receives the item.

Return & Exchange Conditions

To qualify for a return or exchange:

  • Item must be in original condition

  • Item must not show signs of use or damage

  • Proof of purchase is required

If the product is damaged due to customer misuse, we cannot approve the return or exchange.

How to Request a Return or Exchange

Please contact us before sending any item back:

Provide:

  • Order number

  • Reason for return

  • Photos or videos (if product is damaged or defective)

Our support team will review and provide further instructions.

Refund Processing Time

Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed within:

  • 5 to 10 business days, depending on your bank or payment provider.

Refunds are issued to the original payment method only.

Non-Returnable Situations

We may decline a return request in the following cases:

  • Product returned after return window

  • Product damaged due to improper use

  • Missing original packaging or accessories